Unwanted Products
Any products that have been purchased (including e-liquid) that are no longer wanted can be returned to us within 30 days of purchase for a refund or exchange. Please note that in order for us to accept unwanted products, they must be sealed in their original packaging and unused to be eligible for a refund or exchange. All unwanted products are subject to an inspection when they are received by our team, who will keep you updated throughout the entire returns process.
Returns & Exchanges
Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product where possible.
Faulty products
It’s bad enough that your product develops a fault, so we try to make our returns process as easy as possible.
On all hardware products (such as kits, mods, tanks and batteries), we offer a free complimentary six month warranty as standard. The majority of hardware products also include a one year manufacturers warranty that covers you in the event that your Oceanvape warranty has expired. Please note that manufacturer warranties are only valid if you have registered the device with the direct manufacturer – manufacturer warranty cards are always included in the original product packaging so please keep this safe. If the manufacturing fault occurs within six months of purchase (or delivery) we will always offer you either an exchange or refund. In all cases we reserve the right to inspect the product and verify the fault. All hardware must be returned in the original packaging as supplied by the manufacturer. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. You will be kept updated throughout this process.
Damaged Products
If you unpack your product and find it damaged, please notify us as soon as possible on 01752 299889 so that we can get this rectified for you. In this case, we may ask for you to send us photos.
Refunds
Refunds are contingent upon inspection of item(s) once they are received at our head office. This includes unwanted and faulty products. Please note that we are unable to process an exchange or refund for a product when it is not to your liking. You are also more than welcome to contact us if you are not sure on what product to purchase, and we will be more than happy to advise you. When unwanted, damaged or faulty products are returned, we will always offer you either a refund or exchange.