Terms & Conditions
Shopping with us online is easy, you’ll also be delighted to hear that you are covered by the distance selling regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected.
You have the right to cancel your order at any time, up to 14 days after the day you receive it.
You must take good care of the items while they’re in your possession. Goods returned must be complete with any accessories, leads or other items provided with the goods, and undamaged, with proof of purchase. If you fail to return the goods in this manner, we may charge you the costs we incur in recovering the goods from you or the stand alone retail value of any missing or damaged items. In all occasions at a cost to yourself. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.
These regulations don’t apply to anything that has been personalised or intimate, perishable or time-critical goods. This includes e-liquids, coils and tanks, due to hygiene purposes. We reserve the right to charge a restock fee for any unwanted or non-faulty items returned and up to the full retail value
Please note that we are unable to accept any returned e-liquids or tanks that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes. Coils are a consumable item and returns can only be accepted when the blister pack remains intact.
You are entitled to examine any goods ordered as you would in a shop. however, if you use the goods, you may lose your right to cancel your purchase. Use would include, but not be limited, any functions of the goods for example fitting an atomiser to the mod, firing the mod with an atomiser, changing any setting on the mod.
If you are having an issue with any item, please use the “contact us” form on the website. A video will be requested which is standard practice. Very often a video can identify the cause and a simple fix can be established. The manufacturer also requires a video to review.
In the main, google and youtube can assist with 98% of problems as we are never the first to have a problem so they are well documented, as are the solutions.
All return goods can be returned by sending them to ‘Returns Team, Oceanvape, 64 Cornwall Street, Plymouth, PL1 1LR’, at your cost. It is your responsibility to ensure that the goods are received by us and we recommend using special delivery or signed for services where appropriate. Where goods may be faulty we will refund postage to the value of £3. If goods are not faulty this will not be refunded and payment to have the goods returned to you will be required at our discretion.
Despatch & Delivery
Orders placed before 2pm will be sent out same day. Orders placed after 2pm will be sent the following day – although we will always strive to post the same day.
Shipping is Monday to Friday currently.
If an item does not turn up. Royal Mail ask that you wait 10 working days after date of dispatch to see if it arrives. If still not arrived, a replacement will be sent. This is hugely inconvenient we know, but it is rare for items to go missing. There are no issues refunding or replacing any item that does happen to go missing, but Royal Mail terms state 10 working days must pass before can be reported missing. By ordering from Oceanvape you accept these terms. Refunds of any postage fees for late deliveries will not be offered.
Important Please Read –
Tanks, RDA’s, RTA’s etc – Do not allow these to leak, they “will” cause problems. All tanks have the potential to leak but there is a wealth of information to stop a tank leaking that can be found online.
Squonkers – Do not overfill your squonk bottle. Do not over-squonk. There is a learning curve with squonking, allow your RDA to leak it will cause problems. There are many tutorial videos that can be viewed on Youtube.
Mods/Devices – Never charge via USB unless the battery is built in. Purchase a dedicated charger. Don’t drop. Don’t allow tanks to leak. Always use appropriate batteries in good condition with no damage to the outer wrap. Replace any damaged wraps. Use paired batteries (have same amount of cycles). Your Mod is not waterproof.
Do not store devices in pockets. This puts unnecessary strain on the tank which also transfers to the Mod’s 510 connection and will cause problems.
These are all absolutely simple, common sense essentials to a happy vaping life. Do not rely upon Oceanvape footing the bill for your unwillingness to follow these simple, key steps.
Images – Please Note – All images on our site are for reference only and things like colour tone or glass may be different.
“Conditions” means these terms and conditions;
”Goods” means any goods you purchase under these Conditions;
”Non-subscription Services” mean any Services other than Subscription Services;
”Personal Information” means the details provided by you to us;
“Services” means any services you order or otherwise purchase under these Conditions;
”Subscription Services” means Services to which you subscribe on an ongoing basis, for example technical support Services;
“Us/our/we” means Oceanvape which is a trading name and part of Oceanvape RM Ltd.
“Website” means the websites located at https://www.oceanvape.co.uk or any other URL which may replace it
“You/Your” means the person ordering or otherwise purchasing the Goods or Services.
- Rights and Obligations
1.1. You undertake:
1.1.1. To pay any amounts due to us in a timely manner;
1.1.2. that the Personal Information you provide is true, accurate, current and complete in all respects;
1.1.3. To notify us immediately of any changes to the Personal Information using the contact details in Clause 5.4
1.1.4. Not to impersonate any other person or entity or to use a false name;
1.1.5. To ensure the goods purchased are being used by persons over the age of 18.
1.2. We reserve the right to modify the price or withdraw, temporarily or permanently, some or all of the Goods available. We also reserve the right to change or add to these Conditions from time to time.
1.3. Unless you have placed an order for any Goods, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. From time to time we may also have to make changes in the specification of any Goods:
1.4.1. To make it conform with any applicable safety or other statutory requirements; or
1.4.2. To make it reflect changes in the manufacturer’s specification,
but we will endeavour to ensure that such changes do not reduce the quality or performance of such Goods. Where you have placed an order for the affected Goods and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.
1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control, or any pricing error on the website.
1.6 Estimated time frames for delivery of Goods are estimates only and delays may arise due to matters outside of our reasonable control.
2.1. Goods are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to. All products on our website are restricted to individuals over the age of 18 only. Any order that is found to be placed by someone underage will be cancelled with immediate effect.
2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information.
2.3. Each order placed by you will be treated as an offer to purchase the Goods to which your order relates. The contract will only be completed when we dispatch the Goods or when we take any due payment from you (which includes debiting your payment method), whichever is the earlier.
2.4. You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase.
2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. You also acknowledge that we have the right to cancel any order before it has been dispatched when we have reason to believe that an error has occurred. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods for profit.
- Price and Payment
3.1. The price of the Goods shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates.
3.2. If you fail to make any payment when due then, without prejudice to any other right or remedy we may have, we may:
3.2.1. Where you have ordered Goods, cancel your order; and/or
3.2.2. In any event, charge you interest (before and after any judgment) on the amount unpaid, at the rate of 4% per calendar month, until payment is made in full (a part of the month being treated as a full month for the purpose of calculating interest).
3.3. You confirm that any payment method you use is your own.
3.4. Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation.
3.5. Once your Goods have been collected and/or otherwise received by you, all risk of damage to, or loss of, the Goods shall pass to you.
3.6. Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods.
3.7. Until such time as the ownership passes to you, you shall hold the Goods on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Goods to us.
- Cancellation, Returns and Exchanges
4.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days’ written notice.
4.2. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details our Consumers should be aware that if they wish to exercise their right to cancel an order that has already been dispatched, within 14 days, that they will not receive a refund on the postage following any return of items.
4.3. Goods ordered online or over the phone only
4.3.1. Consumers ordering Goods at a distance (such as via telephone or online) have certain cancellation rights under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers should be aware that certain products that are deemed as perishable items are not covered.
4.3.2. You may cancel any order for Goods other than time-critical or perishable items or anything that is without its original packaging within 14 days without liability to us.
4.3.3. You may cancel your order by using the Contact Us form on the website
4.3.4. If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.
4.3.5. Unless collection of the Goods has been arranged, you must return the Goods by sending them to ‘Returns Team, Oceanvape, 64 Cornwall Street, Plymouth, PL1 1LR’, in all occasions at a cost to yourself. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.
4.3.6. Where we have agreed to collect the Goods from you, you must ensure that they are available for collection at the time arranged.
4.3.7. You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
4.3.8. You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. Use would include, but not be limited to breaking the seal on a bottle of E-Liquid, putting E-Liquid into a tank or clearomizer, putting coils into an RDA or RTA, powering up of a Mod or installing a tank onto the Mod. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.
4.3.9. If you cancel your order in accordance with the provisions of this Clause we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you) within 30 days.
- Your Personal Information
5.1. We need to collect certain Personal Information to provide you with the Goods and/or Services.
5.3. You will have the opportunity to consent to us contacting you by email, phone or SMS about products and services which Oceanvape believe may be of interest to you. You can make changes to your marketing preferences at any time by unsubscribing using the link available in any email we send to you or within your account dashboard.
5.4. You will have the option in your account dashboard to delete your account with Oceanvape. This will not delete any orders you have placed but disassociate them from your account.
5.5. You are entitled to request a physical copy of any records we hold for yourself. To have this arranged contact us via “Contact Us” found on the website https://oceanvape.co.uk
- Limitation of Liability
7.1. We will not be liable for any loss or damage caused by us in circumstances where:
7.1.1. there is no breach of a legal duty of care owed to you by us; and/or
7.1.2. such loss or damage is not reasonably foreseeable.
7.2. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.
7.3. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
7.4. Nothing in these Conditions shall:
7.4.1. exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
7.4.2. limit your rights as a consumer under applicable UK law.
7.5. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
7.6. The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty.
7.7. Each provision of this Clause 7 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
8.1. Third Parties: Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999.
8.2. Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void.
8.3. Governing Law: These Conditions will be governed by Scottish Law and if you are not happy with how we deal with any disagreement and want to take bring court proceedings, you must do so within the UK.
8.4. Each Clause of these Conditions operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
8.5. Call Monitoring: Monitoring or recording of your calls may take place for our business purposes. Calls to our customer service numbers should incur local call costs from a standard BT line, calls from other providers may vary and calls from mobiles may cost significantly more.
- Handling Complaints and Sending Notices
9.1. If you wish to make a complaint you may do so in the following way:
9.1.1. by using the “Contact Us” form on the website https://oceanvape.co.uk
- Age of Consent
You may only purchase Products from our site if you are at least 18 years old.
If you falsely declare your age to us you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suffer or incur as a consequence of your false statement.
1.0 Data Collection
We do not sell products or provide services to children, nor do we market to children. If you are under the age of 18 you are not permitted to use our website, or access our products or services through any other available channel.
We may collect and process the following data about you:
1.1 Information you give us
Information that you provide by filling in forms on our site oceanvape.co.uk, (our site or information provided to us by you via phone, e-mail or otherwise. This includes information provided at the time of registering to use our site, subscribing to our service, surveys, placing an order with us when you report a problem with our site and any details of transactions you carry out through our site and of the fulfilment of your orders. This will typically include name, email, address, comments, date of birth, gender, feedback, marketing opinions, competition entries. We do not store payment card information.
If you have apply for a role to work at Oceanvape RM Ltd, information you provide and information that we gather through the interview and assessment process will be used to assess your suitability for opportunities with our Company. You may be asked to provide equal opportunities information. This is not mandatory information – and it will not affect your application if you do not provide this. This information will be used to produce and monitor equal opportunities statistics. If you are unsuccessful following assessment for the position you have applied for, we may retain your details in our talent pool for a period of up to two years so we can contact you should any suitable opportunities arise and for recruitment monitoring.
1.2 Information we collect about you
We collect information when you interact with us, including when you visit our website, visit our store or in correspondence with us. In particular, we collect the following data:
Details of your visits to our site including the full Uniform Resource Locators (URL), but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Internet protocol (IP) address used to connect your computer to the Internet. Including where available your IP address, operating system and browser type and time zone setting. IP addresses are not linked to personally identifiable information.
CCTV. We use CCTV in our premises for the prevention and detection of crime and for safety and security reasons.
If there is an incident, we log information about it
If you post information online about us or provide feedback, we keep a record of this.
1.3 Information from 3rd Parties
We use information available from certain 3rd parties as detailed in this policy.
2.0 Data Use.
We use information held about you in the following ways:
2.1 To fulfil a contract we have with you
When you buy or request something from us, we will use your information to fulfil our contract with you.
This will include, tools to determine whether or not to grant you access to the site or to allow you to purchase products from the site by undertaking searches with 3rd party age verification service for the purposes of verifying your identity and age. To do so other 3rd party age verification service may check the details you supply against any particulars on any database (public or otherwise to which they have access). They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.
2.2 To pursue our legitimate interest
Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, and services, developing new products and services, and telling you about them and conducting market research or general marketing activities. To run and promote our business, we use your information
To provide and improve our products and services and to respond to you if you contact us.
To record communications including incoming and outgoing calls and emails, for staff training, quality improvement and establishing facts to deal with complaints or issues that you may raise.
To notify you about changes to our products or service, changes to our site or others changes which might otherwise affect you.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
To identify visitors to our sites including any social media platforms or online services including capturing information where you post any comments in order to contact you and to use it to improve our products or services.
To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.
To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
To administer our site and for internal operations, including troubleshooting, data analysis, testing, market research, statistical and survey purposes.
To allow you to participate in interactive features of our service, when you choose to do so.
To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law, we:
Monitor transactions, review CCTV, record communications including incoming and outgoing calls and emails
Use other organisations to review information such as validity of card/payment information and/or age verification
To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:
We may pass information to our insurers
We monitor transactions, review CCTV, record communications including incoming and outgoing calls and emails
We verify identity including age.
We keep records to comply with health and safety legislation, logging incidents.
2.3 When you consent to it
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means if you have consented to this.
Use data for other purposes where we explain that purpose when we ask for your consent.
When you give consent, you are able to withdraw consent at any time by sending an email to firstname.lastname@example.org. If you do so we can only continue to use your data if another legal basis applies, such as when we’re required to do something by law.
2.4 To comply with the law
When the law requires us to process your data, we will do so. This can include:
Legal, compliance, regulatory and investigative purposes, including for government agencies and law enforcement.
When you exercise your rights under data protection legislation, including when you ask to unsubscribe from our marketing communications.
3.0 Data Security and Retention
All information you provide to us is stored on our secure servers. We use reasonable efforts to ensure that data is accurate, complete, current and reliable for its intended use. We use appropriate technical and organisational measures and safeguards to help protect your personal data from unauthorised access, misuse, alteration or loss, which will include but is not limited to: Physical measures such as locking away of confidential material and IT equipment, secure offices, key card access etc., and I.T. measures such as password access to hardware and systems. Our internal policies and procedures are designed to help ensure we safeguard the privacy and accuracy of all data we collect or process. To the extent that we disclose personal data to clients or third parties, we request that they properly protect the security and confidentiality of such information and otherwise process such data in accordance with applicable law.
Any payment transactions will be made using Vivawallet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will generally keep your personal data for no longer than ten years, after which it will be destroyed if it is no longer required for the purpose(s) for which it was obtained. CCTV data is typically stored for a period of up to 30 days unless required for longer due to an incident.
4.0 Your Rights
This policy provides you with information about how we use your data. You have the right to obtain access to your personal data (including for the purpose of portability and transfer to another entity); to have it updated or corrected if it is inaccurate or incomplete; to request that we restrict its processing; to withdraw consent that has previously been provided or remove your data entirely from our system. When asked to remove a record from our database, we will retain minimal information to ensure we do not contact you or collect such information again. Whilst every effort will be made to not contact you under these circumstances, where your information is available from a third party we cannot guarantee this.
If you don’t wish us to hold any data on you or would prefer that we do not contact you for any reason, please contact us at email@example.com
We do not charge a fee for the processing of a subject access request, however reserve the right to charge a fee if you request further copies following a request. We will normally respond to requests within 30 days of receipt.
If you have any questions, comments or requests please contact us at firstname.lastname@example.org
6.0 Statement Updates
We may occasionally update this statement and any updates we make to our privacy statement in the future will be posted on this page. This policy was last updated on 19 July 2022.